Happy Workers, Happy Customers, Improved Profits

Does anyone doubt that happy employees can boost your company’s bottom line? 

Just ask GM. Its workers went out on strike in mid-September in a stoppage that could cost the company as much as $50 million per day in earnings. 

Larry
Larry Hannappel

We’re not saying GM should give its union members everything they’re demanding, but there’s no doubt a happy, healthy work environment is good for everyone. After all, losing employees can cost you an arm and a leg.  

We’re in the temporary employment business, so, sure, it’s good for business when you’re short on labor. But what we prefer to see are clients who need our help because they’re growing, not needlessly losing staff. Just consider the costs that turnover involves: 

  • Wasted/lost time having trained the now-gone employee; 
  • Time needed to post job listings to hire a replacement; 
  • Significant time interviewing replacement candidates; 
  • Once you finally find someone, you have to train that position all over again. 

In that light, here are four very good reasons why you might want to keep employees happy and why it’s good for business. 

1. Better decision-making abilities 

People are better equipped to make decisions when they are cheerful. On-the-job difficulties engender some degree of fear and nervousness in most of humanity, but satisfied people can return to their original mood faster after being faced with adversity. 

2. High-Quality Customer Service 

When your employees are happy, their positive attitude is bound to shine through in their customer service. Employees who enjoy their jobs and come to work each day with an uplifting attitude are more motivated to engage customers, often interacting in a way that fosters meaningful, genuine relationships. It’s natural that when customers are treated with the utmost respect, they’ll develop more loyalty to your business and refer their friends and family to your products or services – leading to a direct impact on your bottom line!

3. Improved Performance 

Employee happiness results in higher-achieving employees who strive to perform at their greatest potential. When employees are empowered to learn, grow and be challenged, they’re likely to experience greater satisfaction in their jobs – resulting in a more powerful team that propels your business to new heights.

4. Increased Employee Retention

It’s obvious, we know, but employees who enjoy their work and are happy in their roles will likely be more inclined to stay with your organization in the long-term. Retaining staff inevitably reduces new employee development costs, as well as time and labor associated with finding new talent.