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Staffing Needs In The Hospitality Industry

By Lon Matejczyk

With the economy rebounding, the travel industry has been recovering nicely, filling hotel rooms, banquet rooms and employee rosters.

Fourteen million jobs were supported by travel expenditures, according to the latest statistics, including 7.4 million directly in the travel industry.

Not surprisingly, attractions, hotels and conference centers often don’t have enough permanent staff on hand to meet rising needs at different times of the year.

Increasingly, many of these businesses are teaming up with temporary employment agencies to bring in extra guides, servers, receptionists, cashiers, ticket-takers, custodians, concessionaires, cooks and maintenance crews.

U.S.staffing firms employed an average of 2.82 million temporary and contract workers per day from July through September 2011 alone, according to the American Staffing Association. Filling a void and getting someone qualified in quickly has become a great way to go for many businesses.

Each year, Apprentice Personnel dispatches thousands of employees out to work sites inWichita,KansasCity,Shawnee,Kan., andColorado Springs,Colo., to assist during peak periods. InColorado Springs, temp workers are often hired atSevenFalls, Garden of the Gods, the Air Force Academy, concerts and a variety of expositions held at the Broadmoor Hotel and numerous event centers around town.

So, if you’re thinking about hiring a temp through an agency for seasonal work, what are some things to keep in mind?

Plan ahead and contact a reputable staffing agency early on to clarify your needs. Agencies can work with you to make sure you get people with the right skill sets and ready to meet the public. Employees seeking this type of work see this as an opportunity to try something new and want a challenge.

About the Author


Lon Matejczyk

Lon is the former publisher of the Colorado Springs Business Journal and Colorado Springs Military Newspaper Group.He has served in leadership roles at various newspapers in Iowa, Florida and Wisconsin. Lon received his Bachelor of Arts in Communications from the University of Wisconsin, Eau Claire and attended the Kellogg Graduate School of Management at Northwestern University. Earlier in his career, Lon spent several years as a sea captain and held a 100-ton Coast Guard license. Lon is a former rugby player, referee and administrator and now coaches under 13 year old kids. Lon has served on the boards of numerous community and business organizations including Colorado Springs Leadership Institute, Peak Venture Group, CS Quality of Life Indicators Business Index Committee, Junior Achievement and is a member of The Colorado Thirty Group.  Lon was given the “Making the Pikes Peak region a better place to live work and play” award by the CS Chamber of Commerce, was the VFW Post 1’s business citizen of the year.

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